At Deluxe1, we are committed to delivering top-quality services that meet and exceed your expectations. If you are not fully satisfied with your experience, we are here to assist and ensure a smooth process for refunds, where applicable. Please read our refund policy below to understand the terms and conditions governing refunds.

​

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• You must request a refund within 14 days of your initial payment for any of our services or packages.

• The service purchased must not have been fully utilized. Partial refunds may apply if the service has commenced but has not been fully delivered.

• Refund requests for digital products or services (e.g., training materials, coaching sessions) will only be considered if the product or service has not been accessed or used.

​

2. Non-Refundable Services

Certain services are non-refundable, including:

• Services that have been fully completed or utilized.

• Any customized or personalized services, which are designed to meet specific client requirements.

• Promotional or discounted packages, unless otherwise specified.

​

3. Requesting a Refund

To request a refund, please follow these steps:

• Contact us via email at pa-support@deluxe1.co.uk within 14 days of your purchase.

• Provide your order details, the service package you purchased, and the reason for your refund request.

• Our team will review your request and notify you of the refund approval or rejection within 7 business days.

​

4. Refund Process

Once your refund is approved:

• You will receive a confirmation email, and the refund will be processed within 7-10 business days.

• The refund will be credited to your original payment method.

• Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

​

5. Partial Refunds

If you have used part of the service or package, you may be eligible for a partial refund. This will be calculated based on the portion of the service that has been delivered and the remaining unused portion. Please contact us for specific details.

​

6. Cancellations

• If you wish to cancel a service before it has begun, you can do so within 24 hours of making the payment for a full refund.

• For cancellations after this period, our refund policy will apply based on how much of the service has already been delivered.

​

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check with your bank or credit card provider, as processing times can vary.

• If you still have not received your refund, please contact us at pa-support@deluxe1.co.uk for further assistance.

​

8. Service Changes and Refunds

If Deluxe1 is unable to deliver the agreed services due to unforeseen circumstances or technical issues on our end, you may be eligible for a full or partial refund based on the situation.

​

9. Contact Us

For any inquiries regarding our refund policy, or to initiate a refund request, please reach out to us at pa-support@deluxe1.co.uk.

 

Our team is always available to assist you and address any concerns.

Deluxe1 is dedicated to ensuring your satisfaction and providing a clear, fair process for refunds and cancellations. We aim to deliver exceptional service while offering flexibility when issues arise.